WELCOME and GPA SUMMIT KICK-OFF
Al Blumenberg, SVP, Global Client Development and Service Partner Relations, will welcome our service partners and other special guests, and outline some of the exciting content showcased in this year’s Summit. Additionally, he will introduce our current, retiring and new GPA Advisory Board members and recognize our existing Certified GPA+ members, including introductions to the newest recipients.
A VIEW FROM THE TOP
Members of the NEI Senior Management Team will provide a View from the Top to discuss opportunities and concerns related to: Innovation, and why it is so critical to our industry; Profitability, as it relates to all of us; Service Delivery, including how services and the manner in which we deliver them are shifting; New demands from clients and their transferring families, and much more.
First presented at the NEI June client Symposium, this session received some of the event’s highest scores and covered topics that impact us all collectively.
20/20 AND BEYOND…INSIGHTS INTO INNOVATING
Gert Garman helps companies look at the big picture to solve difficult challenges. Her unique perspective helps to demonstrate a broad array of cool, creative ways of thinking differently to get better solutions. By using different creative problem-solving processes, tools and behaviors, she inspires people to come up with sharper ideas that can move the business needle.
Creativity leads to innovation and innovation is needed by all industries and organizations. The relocation industry is rapidly evolving, and innovations will be key to successful strategies. Knowing how to develop and implement innovative ideas is the trick and she has a few tips to help you get to 20/20 and Beyond with her Insights into Innovating.
WORKING COLLABORATIVELY TOWARD AN EXCELLENT EXPERIENCE
In this enlightening presentation, complete with video vignettes, you will experience how NEI interacts with our transferees to respectfully support our service partners, while delivering Service Exceeding Expectations for our clients and their relocating families. Gain valuable insight from a transferee’s perspective and consider how your organization’s approach supports an excellent transferee experience.
WELCOME BACK and STRATEGIC PLANNING FOR TECHNOLOGY SOLUTIONS
A strategic planning process drives the roadmap for leveraging technology throughout the relocation process. Establishing and executing a pipeline of technology is vital to delivering effective relocation management results. Through early and continuous delivery of software solutions, we can respond to changes in the relocation industry and our clients’ needs. Greg Keith, NEI’s SVP Information Technology Services reviews how NEI addresses long-term business strategies and short-term requirements that emerge by introducing new technology to support and improve the overall relocation experience.
ROUND TABLE DISCUSSIONS AND SHARING
This ever-popular activity brings great minds together, working with each other’s thoughts and ideas to develop the group’s best responses to the round table topics impacting our industry. This year we will be addressing three topics that are on everyone’s mind: 1) Making a lump sum feel like a full-service move; 2) Reducing transaction costs; and 3) Eliminating touchpoints.
Please note: A color-coded slip of paper will be placed in your name badge. During the session, please find a seat matching your color. To keep the discussions engaging, after each topic, you will be asked to find a new seat that matches your color-coded slip of paper at a different table to collaborate with a new set of attendees.
THE FUTURE IS HERE – SERVICE PARTNER INNOVATIONS
As we’ve mentioned, innovation plays a critical role in all aspects of the relocation industry. Encouraging innovation led NEI to establish this year’s first Innovation Award for service partners. From the nominations received, three companies were shortlisted by our judges and asked to share specifically how their innovative achievements are making an impact at their organizations and/or the services they deliver. The interactive panel discussion will be moderated by Dan Holke, NEI Business Intelligence Manager, and feature several examples that are sure to inspire others.
DIVERSITY and INCLUSION – A CORPORATE VIEW
Diversity and Inclusion (D & I) plays a critical role in today’s corporate culture. To help us understand how D & I impacts a company on multiple levels, several of NEI’s valued clients were gracious enough to lend their expertise to this critical discussion. Each of these individuals will share how various internal goals pertaining to D & I are developed and implemented, as well as, how these goals could affect you as a service partner.